Our policies
Clear expectations and mutual respect, from the first visit to the final invoice.
Free estimates and approval
Every estimate is free, with no obligation. We visit your property Monday to Friday between 8 am and 5 pm, walk the grounds with you and send a written estimate that lists the work and the price.
Detailed design work or specialized assessments may have a fee. We always explain it first and only charge it if you approve.
We schedule the work once you approve the estimate or service agreement.
Your approved work and changes
We do the work described in your approved estimate or service agreement. Anything not listed there is not included in the price. Monthly plans list the visit frequency and included tasks. Major cleanups, heavy pruning, storm debris, irrigation repairs and new planting are quoted separately.
If you'd like to add, change, move or redo something after it was done as agreed, we treat it as new work and send you updated pricing first. We never do extra billable work without your approval.
Changes to scope, price or schedule are confirmed by the Bosk office. Our crew can't approve them on site, so please call, text or email us.
Scheduling, weather and access
We work Monday to Friday. In winter (December to February) our hours are 8 am to 3 pm and visit schedules change with the season. We'll let you know ahead of time if your visit day changes.
If rain, snow or other conditions make work unsafe or would damage your landscape, we move your visit to the next open day and let you know.
Before each visit, please make sure gates and work areas are accessible, pets are secured, and let us know about any hazards or special access instructions. If we can't reach the work area safely, we'll reschedule with you.
Cancellations
Need to cancel or reschedule a visit? Please give us at least 48 hours' notice. Monthly maintenance plans require 30 days' written notice to cancel. Any cancellation rights you have under Washington law always apply.
Payments and invoices
We send invoices by email. Monthly plans are billed once a month. We accept major credit cards, debit cards, ACH bank transfers and checks. Invoices are due within 7 days of the invoice date unless otherwise agreed in writing.
Asking for changes after the agreed work is done doesn't delay payment for that work. Additional work is quoted and billed separately.
If something on an invoice looks wrong, tell us and we'll review it right away. If a balance is past due, we'll contact you and may pause new work until undisputed balances are settled.
Our workmanship guarantee
For installations and larger projects, we walk the finished work with you before we close it out.
If you have any concerns about completed work, please tell us within 7 days, with photos if you can, so we can review them and address them promptly. Changes in personal preference are handled as new requests. Any specific warranty is given to you in writing.
If we damage something on your property, like a window or a hose, we fix or replace it. If we uncover something hidden, like a buried line or a drainage problem, we explain it and ask before doing any extra work.
Healthy plants also depend on watering and care between visits. Unless your plan includes it, watering between visits is up to you.
Insurance and service area
Bosk Landscaping is insured with Tokio Marine and bonded. Washington contractor registration # SBLANBL746JB.
We serve Bellevue, Kirkland, Redmond, Newcastle, Medina, Sammamish, Mercer Island, Bothell and Woodinville. Farther locations may be outside our area. Ask us and we'll tell you right away.
Privacy and project photos
When you book or contact us, we collect your name, phone, email, property address and details about the work you need. We use this only to answer you, schedule visits, do the work and send invoices. Contacting us never signs you up for marketing. We never sell your information, and we only text you if you ask us to. You can reply STOP at any time.
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We share only what's needed with the services that help us run Bosk, like our website host, our booking calendar and our payment processor, or when the law requires it. Our website host may use cookies and collect basic visit data, like your browser and the pages you view, to keep the site working and secure. You can manage cookies in your browser settings.
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We may photograph your landscape before, during and after our work for planning and quality records. We only share photos of your property on our website or social media with your permission, and never show people, house numbers, license plates or anything that identifies your home. Saying no never affects your service.
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We keep records like invoices as long as needed for accounting and taxes. Please don't send card numbers or passwords by email or through our forms. To see, change or delete your information or photos, email us at info@bosklandscaping.com. Last updated: October 2026.
Working together
We welcome your questions and feedback, and we ask that our crew be treated with the same respect we show your home. If a situation becomes unsafe, we may pause work and leave the property.
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These policies describe how we usually work. Your approved estimate or service agreement sets the specific terms, and if it differs, the agreement applies. Nothing here limits your rights under Washington law.
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Questions? Call or text 206-380-2013 or email info@bosklandscaping.com.